Refund Policy
Thank you for choosing to order from HarborBookCorner. We pride ourselves on providing delicious meals and top-notch service. We understand that sometimes things don't go as planned, and we've established the following Refund Policy to address those rare occasions. By placing an order through our website, harborbookcorner.sbs, or by phone, +44 20 7946 0958, you agree to the terms outlined below.
Cancellation & Refunds
If you need to cancel your order, please contact us immediately. If the order has not been prepared, we will cancel the order and issue a full refund to your original payment method. However, if the order is already prepared, or in the process of being delivered, we will not be able to cancel it or offer a refund.
Incorrect or Incomplete Orders
In the unlikely event that you receive an incorrect or incomplete order, please contact us within 2 hours of receipt. We will ask for photographic proof of the incorrect items or the receipt. After we have verified the mistake, we will either redeliver the missing or incorrect items or offer a partial refund for the affected items.
Quality Concerns
Your satisfaction is our priority. If you are unsatisfied with the quality of the food, please contact us within 2 hours of your purchase. We may ask for details of the concern and photographic evidence. If we determine that the food did not meet our quality standards, we will issue a refund for the compromised items.
Non-Delivery
If for any reason you do not receive your order, please contact us. We will investigate the issue and, if it is determined that the fault lies with us, we will offer a full refund or a redelivery at no additional cost.
Refund Processing
All eligible refunds will be processed within 5-10 business days. The refund will be credited to the original payment method. Please note that processing times may vary depending on your financial institution.
Contact Information
For any inquiries regarding our Refund Policy or to initiate a refund, please contact our support team at the following:
- Phone: +44 20 7946 0958
- Address: WC2E 9HA, United Kingdom, London, 43 Bedford Street, Westminster
- Website: harborbookcorner.sbs
Policy Updates
This Refund Policy may be updated from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The current version will always be posted on our website. This policy was last updated on March 1, 2023.